Program

Customer Support AI Leaders Pathway | Education Series (Launching 2026)

We teach your Customer department leaders and employees how to use AI within their roles.
What’s Included:
  • AI Foundations for Customer Support: Clear, plain-English lessons on AI fundamentals, prompting, limitations, and safe usage — specifically framed for customer-facing support environments and sensitive interactions.
  • Applied AI Customer Support Workflows: Real support use-cases including ticket triage, response drafting, knowledge base search, troubleshooting, escalations, follow-ups, and internal documentation — tailored to your organisation’s support tools, SLAs, and policies.
  • Module AI Quizzes: Short assessments to reinforce understanding and confirm practical customer support capability.
  • Portfolio-Ready AI Assignment Outputs: Leave with AI-supported ticket workflows, response templates, troubleshooting guides, knowledge base structures, and real support examples specific to your company.
Buy Early Access $99/mo Lifetime Discount
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Format
Entirely online, with self-paced modules, quizzes and assignments.
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Schedule
On-demand—start anytime, complete on your own schedule.
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Price
Part of the $99/month early-access platform. Program launches in 2026.
AI Education Series

Program Modules (Launching 2026)

The AI Education Series gives teams a complete foundation in modern AI—from prompting and model fundamentals to applied workflows tailored to your department and organisation. Through quizzes, hands-on assignments, and company-specific examples, participants build a portfolio they can immediately apply to their day-to-day work.
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Module 1 — AI Basics & Core Concepts for Customer Support

Learn how AI actually works inside a customer support environment — what it’s good at, where it struggles, and how to use it confidently without risking customer trust. You’ll understand how AI generates responses, where errors can occur, and why human oversight always remains essential.

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You’ll also cover the boundaries of safe usage when handling customer data and sensitive interactions.

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Outcome: Clear understanding, reduced fear, and confident, responsible AI usage in support roles.

Module 2 — Understanding Your Customer Support Workflows

Map how your support role actually operates today — from ticket intake and triage to resolution, escalation, and follow-up. This reveals where time is lost to repetitive questions, manual categorisation, documentation gaps, and handoff delays.

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You’ll define your “before state” so AI supports your work without disrupting service quality or customer experience.

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Outcome: A clear, shared view of your real support workflows and where AI can safely create leverage.

Module 3 — Applied AI Customer Support Workflow Examples

Walk through real-world customer support workflows showing how AI supports ticket triage, response drafting, knowledge base search, internal notes, and escalation preparation.

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Each example clearly shows what remains human-led and where AI accelerates resolution.

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Outcome: A concrete understanding of how AI fits into real customer support work.

Module 4 — Build Your Own AI Customer Support Workflows

Apply AI directly to your live support tasks — such as ticket categorisation, first-draft responses, internal summaries, troubleshooting steps, and post-resolution follow-ups. You’ll redesign real workflows you already use into practical AI-supported processes.

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All outputs are generated using your real product, customers, and support policies.

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Outcome: Working AI-supported customer support workflows tailored to your role.

Module 5 — Prompt Systems & Customer Support Templates

Learn how to move from one-off prompts to reusable prompt systems and response templates. You’ll build structured prompts for common issues, refunds, technical troubleshooting, onboarding questions, and escalations.

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This ensures faster responses while maintaining accuracy, tone, and brand voice.

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Outcome: A personal library of proven support AI prompts and templates.

Module 6 — Company-Specific Customer Support Case Studies

Apply everything you’ve learned directly to your organisation’s real support environment — including your product, customer segments, SLAs, policies, and escalation paths.

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Rather than generic examples, you’ll work through live company-specific scenarios so outputs are immediately usable in production.

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Outcome: AI workflows embedded directly into your real support operation.

Module 7 — Customer Support Workflow Redesign & Improvement

Move beyond isolated task optimisation and redesign entire support workflows for speed, clarity, and consistency. You’ll simplify ticket handling, reduce backlogs, improve first-response quality, and strengthen handovers between frontline support and product or engineering.

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The focus is on faster resolution without sacrificing customer satisfaction.

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Outcome: Faster, cleaner support execution without increasing team workload.

Module 8 — Responsible & Safe AI Usage in Customer Support

Learn how to use AI responsibly in customer-facing roles — including privacy, data protection, misinformation risk, brand tone, liability exposure, and handling vulnerable customers.

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This ensures AI strengthens customer trust rather than creating legal or reputational risk.

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Outcome: Safe, compliant, and trust-preserving AI usage across the support team.

Module 9 — Measuring Customer Support ROI

Learn how to quantify the real impact of AI on customer support — including time-to-first-response, resolution time, ticket volume per agent, backlog reduction, and CSAT/NPS influence.

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You’ll build a simple ROI model tied directly to one redesigned support workflow.

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Outcome: Clear evidence of productivity, service quality, and customer experience improvements from AI-supported support work.

Module 10 — Your AI Customer Support Portfolio

Compile your redesigned workflows, prompt systems, templates, and real support examples into a practical Applied Customer Support AI Portfolio tailored to your role and organisation.

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This portfolio becomes:

  • Proof of your AI capability
  • An internal support enablement asset
  • A future-proof career credential

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Outcome: A fully documented, job-ready Customer Support AI portfolio you can apply immediately.

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We teach your Customer department leaders and employees how to use AI within their roles.
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Why Choose CONDUCTING AI

Why Support Teams Choose Us

Become an AI Leader in Your Role
You don’t just “use AI” — you learn how to lead with it inside your support role. You become the person who understands how ticket handling and escalation workflows are redesigned with AI, not just automated by it. Outcome: Increased visibility. Leadership credibility. Strategic relevance.
The Fastest Way to Become AI-Proficient
Instead of scattered tools, macros, and one-off AI features, you get a structured, applied pathway that compresses years of learning into practical support workflows you use every day. Outcome: Faster mastery. Real on-the-job performance lift. Immediate confidence.
Protect Yourself from AI Job Displacement
AI won’t replace support professionals who can work with it — it will replace those who can’t. This program makes you operationally AI-capable across real customer support systems, not just theoretically informed. Outcome: Lower displacement risk. Higher employability. Long-term career security.
Accelerate Promotion & Career Progression
AI capability is becoming a key differentiator for high-performing support agents and future team leads. By redesigning real support workflows with AI, you become a high-demand prospect. Outcome: Faster progression. Higher-leverage roles. Broader career mobility.
Build a Job-Ready Applied AI Portfolio
You don’t leave with just a certificate — you leave with documented ticket workflows, response templates, and real support use-cases. Outcome: A clear way to showcase your new skill — and a portable, job-ready Customer Support AI portfolio that proves capability to future employers.
Mastery, Not Just Tool Usage
You move beyond dabbling in support tools and AI features to building true mastery — knowing when, why, and how to apply AI across live customer interactions with confidence and care. Outcome: Strong personal mastery. Calm execution under pressure. Long-term professional confidence.
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CONDUCTING AI GRADUATE STORIES

Stories of Career Transformation

Hear from professionals who completed the Conducting AI Education Series and became AI-proficient inside their real roles.
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“The AI-Native Company Design gave us a clear operating model and a real rollout plan. For the first time, AI felt structured and not chaotic.”
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“Conducting AI gave us confidence in how AI fits into our roles. It changed how our marketing team works day to day, and how I think about my career long-term.”
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“We knew AI would change how we operated. What we lacked was structure. Conducting AI gave us that model, a phased plan, and for across the business.”
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FAQ

Frequently Asked Questions

Everything you need to know about how our programs work, who they’re for, and what you’ll gain.
When do the programs launch?

The full AI Education Series launches in 2026. Early access members secure lifetime pricing and receive access as modules release.

Who are these programs for?

These programs are primarily designed for employees and leaders across Sales, Marketing, Operations, HR, Customer Support, and other business functions. They are built for professionals at all levels who want to confidently and practically use AI inside their real day-to-day work. Though, students wanting to up-skill prior to entering the workforce will also benefit strongly.

Do I need any prior AI or technical experience?

No - All programs start from first principles and are taught in clear, plain English. No coding, data science, or technical background is required. Everything is designed for non-technical professionals.

Is this about learning AI tools, or learning how to work with AI in my job?

This is about learning how to apply AI inside real workflows, not just learning tools. You will redesign actual work you already do — using AI as a support layer — and leave with production-ready workflows, prompts, and systems for your role.

Will this replace my role or automate my job?

No - These programs are designed to augment people, not replace them. The goal is to reduce low-value admin work while increasing your effectiveness, confidence, and career security.

What will I actually leave with at the end?

You will leave with a Certificate in your chosen program and a job-ready Applied AI Portfolio that includes:

• Real workflows redesigned with AI Reusable prompts and templates
• Practical systems you can use immediately
• Documented examples tied to your actual role

This portfolio becomes tangible proof of your applied AI capability.

Is the training generic or tailored to my department?

All programs are department-specific. While the AI foundations are shared, all workflows, assignments, examples, and portfolio outputs are tailored to your specific function and organisational context.

Is this program self-paced or live?

All programs are fully online and self-paced. You can start anytime and progress on your own schedule. Each module includes lessons, quizzes, and practical assignments.

How long does each program take to complete?

Most participants complete a program in 6 weeks at a part-time pace. It is designed to not distract or take away too much attention from your role. However, you can move faster or slower depending on your schedule.

How is progress assessed?

Progress is assessed through:

• Short knowledge quizzes
• Practical workflow assignments
• Portfolio outputs tied to real work
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The focus is on capability and real-world application, not theory alone.

Do I receive a certificate?

Yes. Upon completion, you receive a Certificate of Applied AI Capability in your chosen program, along with your practical portfolio of work assembled in Module 10.

How do we get started?

Join early access for $99/month at a lifetime discounted rate. You’ll immediately receive your AI-Native Company Design in FigJam plus access to departmental workflows on our platform. Training and deeper mapping features roll out to early users first.

What does “Early Access” mean?

Early access gives you locked-in lifetime pricing for the entire Conducting AI Education Series at $99/month, including all future course releases. Once public pricing increases, your rate remains permanently discounted.

Can companies enrol whole teams?

Yes. We offer team and enterprise enrolments with department-wide access, reporting, and tailored rollout options. Simply email ben@conducting.ai with your 1) Team Size 2) Desired Programs to complete, for a quote. You will receive a discount over standard pricing.

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Ready to Get Started?

Clarity on where AI fits. Structure for how it runs. Confidence your business is adopting AI the right way.
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